Our Privacy Policy

Berst.io is a trading name of VideoFacilitator Pty Ltd.

We are committed to handling personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth), where they apply to us, and otherwise as a matter of good privacy practice.

This Privacy Policy explains how we collect, use, disclose, store and protect personal information when you use Berst.io, our websites, our virtual office and video conferencing services, and related products and services.

Personal Information

Personal Information is information or an opinion that identifies an individual, or that could reasonably identify an individual. Examples include names, addresses, email addresses, phone numbers, account details and billing information.

Depending on how you use Berst.io, we may collect:

• identity and contact details, such as your name, email address, phone number, business name and role;
• account details, such as login details, authentication information, account status and user preferences;
• organisation and workspace information, such as room names, team names, administrator details, invited users and access permissions;
• meeting information, such as meeting names, participant names, joining details, meeting times, duration, attendance information and technical metadata;
• recording and transcription information, where enabled, including recording files, transcription files, timestamps, meeting metadata and related download or access logs;
• billing information, such as subscription plan, payment status, billing contact details, invoices and transaction records;
• technical information, such as IP address, device type, browser type, operating system, approximate location, log data, error reports and diagnostic data;
• website and marketing information, such as cookie identifiers, analytics data, advertising identifiers, referral source, pages viewed and interactions with our website or emails;
• support information, such as messages, attachments, screenshots and other information you provide when contacting us.

We collect this information when you register for Berst.io, create or join a room, invite users, join a meeting, use our admin dashboard, purchase a subscription, contact us, interact with our emails, use our websites, or otherwise use our services.

Our websites may include berst.io, videofacilitator.com, videofacilitator.com.au, and any related subdomains or service pages operated by us.

Purpose of Collection

We collect, use and disclose Personal Information for the primary purpose of providing and improving our services.

This may include using Personal Information to:

• create, verify and manage user accounts;
• provide virtual office rooms, video conferencing and collaboration features;
• invite users and guests to rooms or meetings;
• manage organisations, administrators, rooms and access permissions;
• provide admin dashboard functionality;
• process subscriptions, payments, invoices and billing records;
• provide recordings and transcriptions where those features are enabled;
• send transactional emails, service notifications, renewal reminders and account messages;
• provide customer support and respond to enquiries;
• monitor usage, diagnose issues and improve product performance;
• protect the security, stability and integrity of our services;
• detect, investigate and prevent misuse, fraud, spam, abuse or unlawful activity;
• analyse website and product usage;
• measure and improve marketing effectiveness;
• send marketing communications where permitted by law;
• comply with legal, tax, accounting and regulatory obligations;
• enforce our Terms and Conditions and protect our rights.

You may unsubscribe from marketing communications at any time. However, even if you unsubscribe from marketing emails, we may still send you service-related, transactional, billing, security or account administration messages.

Organisational Accounts and Administrators

If you use Berst.io through an organisation, your organisation and its administrators may be able to access, manage, export, delete or control information associated with your account, rooms, meetings, recordings, transcriptions or use of the services.

Administrators may be able to manage users, permissions, rooms, billing details, subscription settings, recordings, transcriptions and other account-related information.

Your organisation is responsible for its own handling of personal information and for notifying its users, guests and meeting participants about how it uses Berst.io.

If you are an administrator or meeting organiser, you are responsible for ensuring that users and guests are invited appropriately and that any required notices or consents are provided.

Recordings and Transcriptions

Berst.io may offer features that allow meetings to be recorded, transcribed, stored, displayed, downloaded or shared.

Recordings and transcriptions may contain Personal Information. They may also contain Sensitive Information depending on what is discussed during a meeting.

Where recording or transcription features are enabled, we may collect and process meeting content, participant details, meeting names, timestamps, recording files, transcription files, download links, access logs and related metadata.

Customers, administrators and meeting organisers are responsible for notifying participants and obtaining any consents required by law before recording, transcribing or sharing meeting content.

Recordings and transcriptions may be stored temporarily and deleted after the applicable retention period. Users should download any files they need before they expire or are deleted.

Transcriptions may not always be complete, accurate or error-free.

Sensitive Information

Sensitive Information includes information or an opinion about an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record, health information, biometric information or other information treated as sensitive under applicable privacy law.

We will only use Sensitive Information for the purpose for which it was provided, for a directly related secondary purpose, with your consent, or where required or permitted by law.

Sensitive Information may be included in meeting content, recordings, transcriptions, support requests or files if you or other users choose to disclose it through the services.

You should avoid sharing Sensitive Information through Berst.io unless it is necessary and you have the right to do so.

Cookies, Analytics and Advertising Technologies

We use cookies, pixels, tags and similar technologies to operate our websites, improve performance, understand usage, measure marketing effectiveness and deliver or measure advertising.

These technologies may collect information such as IP address, device information, browser type, pages viewed, referral source, interactions with our websites, cookie identifiers and advertising identifiers.

Some tools may allow third parties, such as Google or Meta, to recognise your browser or device across websites and services.

You can manage some cookies through your browser settings and, where available, through our cookie consent or preference tools. Disabling some cookies may affect website functionality.

Third Parties

Where reasonable and practical, we collect your Personal Information directly from you. We may also collect information from your organisation, administrators, invited users, meeting organisers, payment providers, analytics providers, security tools or other service providers where necessary to operate Berst.io.

We use third-party service providers to help us operate, secure, improve, market and deliver Berst.io. These providers may collect, process, store or access Personal Information on our behalf, or collect information directly through their technologies, depending on how you use our websites and services.

The providers we use may change from time to time. We aim to keep this list reasonably up to date.

We may disclose Personal Information to third parties where:

• it is necessary to provide, operate, secure or improve our services;
• you have consented;
• your organisation or administrator has authorised the disclosure;
• it is required for payment processing, support, hosting, analytics, email delivery, video conferencing or security;
• it is required or authorised by law;
• it is necessary to protect our rights, users, systems or property.

Overseas Disclosure

Some of our service providers may store, process or access Personal Information outside Australia, including in countries where our hosting, infrastructure, analytics, payment, email, marketing, security and video conferencing providers operate.

These countries may include the United States, countries in the European Economic Area, the United Kingdom, Singapore and other locations used by our service providers from time to time.

Where we disclose Personal Information overseas, we take reasonable steps to ensure that the recipient handles the information in accordance with the Australian Privacy Principles, unless an exception applies.

Security

Your Personal Information is stored in a manner that reasonably protects it from misuse, interference and loss, and from unauthorised access, modification or disclosure.

We use reasonable technical and organisational measures designed to protect Personal Information, which may include access controls, authentication, encryption in transit, secure hosting providers, logging, monitoring and administrative controls.

However, no online service, communication system or storage system can be guaranteed to be completely secure.

You are responsible for keeping your account login details secure and for managing access to your rooms, meetings, recordings, transcriptions and admin dashboard.

Retention and Deletion

We keep Personal Information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide the services, manage accounts, process payments, provide support, comply with legal obligations, resolve disputes, maintain security and enforce our Terms and Conditions.

Some information may be retained for different periods. For example, billing records may be retained for accounting and tax purposes, security logs may be retained for security and fraud prevention, and recordings or transcriptions may be retained temporarily before expiry or deletion.

When Personal Information is no longer required, we will take reasonable steps to delete it or permanently de-identify it, unless we are required or permitted by law to retain it.

Access to Your Information

You may request access to the Personal Information we hold about you, or ask us to correct it if you believe it is inaccurate, incomplete, out of date or misleading.

To make a request, contact us at info@berst.io.

We may need to verify your identity before responding.

We will not charge you for making an access request, but we may charge a reasonable administrative fee for providing copies of information where permitted by law.

In some circumstances, we may refuse access or correction where permitted by law. If we refuse, we will explain why, where reasonable and legally permitted.

Maintaining Quality of Information

We take reasonable steps to ensure that the Personal Information we hold is accurate, complete and up to date.

You can help us by keeping your account details current and contacting us if you believe information we hold about you is inaccurate, incomplete or out of date.

Data Breaches

If we become aware of a data breach involving Personal Information, we will assess and respond to the incident in accordance with our legal obligations.

Where required, we will notify affected individuals and the Office of the Australian Information Commissioner.

Complaints and Enquiries

If you have any queries or complaints about this Privacy Policy or how we handle Personal Information, please contact us at:

Email: info@berst.io
Business name: VideoFacilitator Pty Ltd trading as Berst.io

Please include enough detail for us to understand and investigate your complaint.

We will acknowledge and respond to your complaint within a reasonable period.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

The updated version will be posted on our website with the updated date.

Your continued use of Berst.io after the Privacy Policy is updated means you acknowledge the updated Privacy Policy.